Secret Pleasures Privacy Policy
At Secret Pleasures, your privacy is important to us and we take care to respect your privacy when you visit our website.
The following privacy policy addresses how we collect, use, manage and protect your personal information, and how you can access it.
Unless otherwise advised, you acknowledge and consent to the use, storage and disclosure of any personal information you provide to us, in circumstances that are:
- set out in our privacy policy;
- clearly explained at the time when the information is collected from you;
- permitted under the Australian privacy legislation.
We reserve the right to modify our privacy policy so we ask that you check it regularly.
1.Collection Your Personal Information
We only collect personal information that is necessary for what we do and only by lawful and fair means.
We will collect personal information from when you knowingly provide it to us. For example, when you register on our website to purchase products, when you contact us to enquire about our services/products or information on our website, we may collect your name, address, age, contact details, email address, delivery address, account details, and credit card details for payment.
From time to time, we may also collect non-personal information for general research, via surveys, about your lifestyle, your interests and attitudes towards our products and services, your purchasing habits, your interests and hobbies. This information is only collected on an aggregate basis and is not personally identifiable. This information assists us in providing products & services our customers want.
2. Use of Your Personal Information
The personal information that we collect from you may be used for reasonable business purposes.
Generally Secret Pleasures will use the personal information collected about you to:
- manage and facilitate your account and any orders; or
- to let you know about other products & services, and for other promotional and marketing purposes including to inform you of special offers, product discounts, promotions and competitions, sending you news updates on our product range; or
- enable us to send you carefully selected special third parties offers; or
- to create a more enjoyable, more personalised experience for you by enabling us to develop and customise our services to better meet your needs and preferences.
Your personal information may also be used for the following purposes:
- statistical purposes, including general analysis of sales and sign up data;
- internal administration and analysis of your account;
- to categorise your interests from the information you provide in order to offer you the products you may prefer;
- to ask if you would like to rejoin services;
- to respond to any of your requests;
- to communicate with you, for example, to notify you if you have won a competition, or about your account status;
- any other customer support purposes.
For any of the above, we may contact you by electronic or other means.
You can choose not to provide certain personal information, but then you may be precluded from taking advantage of our services, receiving special promotional offers and purchasing products on-line. Please note that, collection of your personal information is fundamental if you are making an online purchase as we may need to contact you on issues relating directly to your order.
3. Disclosure of Your Information
There are instances where your personal information may be disclosed to a third party.
Secret Pleasures may disclose your personal information to carefully screened agents and/or contractors to carry out functions on our behalf, for example we may engage a third party to assist in the delivery of products, sending our own mailings/emails, entering information into our database, processing credit card payments. These third parties who have access to personal information are required to protect this information in a manner that is consistent with this privacy policy. That means, for example, not using the information for any purpose other than that to carry out the services they are performing on behalf of Secret Pleasures.
We do not sell, rent or disclosure your personal information to any individual or entity outside Secret Pleasures for marketing purposes. From time to time, we may send you carefully selected special third party offers, but we will not disclose your personal information to such third party as we will be sending you the material directly.
Secret Pleasures may provide aggregate statistics about our sales, traffic patterns and related site information to reputable third-parties, but these statistics will include no personally identifiable information.
Secret Pleasures may from time to time disclose personal information in response to legal process, for example, in response to a court order or a subpoena. We may also disclose such information in response to a law enforcement agency request or where we are otherwise required by law.
4. Security of Your Information
We will take reasonable steps to ensure that any personal information collected is accurate, and stored in a secured environment accessed only by authorised persons.
Our system is password protected and we employ Secure Server Software (SSL) to maintain the privacy of your personal data. SSL encrypts all of your personal information including name, address and credit card number, so that it cannot be read as it travels over the Internet. – need to confirm this with the site builders
No data transmission over the Internet can be guaranteed to be 100% secure. Whilst we strive to protect your information from misuse, loss or unauthorised access, we cannot guarantee the security of information you transmit or receive from our online products. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure security.
5.How to Access, Correct or Update Your Information
You can access, correct or update your personal information by modifying your details the My Account screen or by contacting us.
6.Are you under 18?
Secret Pleasures does not want to collect personal information from any one under the age of 18. If you are under 18, you must not enter any information on this website.
7.Click-Stream Data and IP Address
Each time you visit our website our server collects some anonymous information, including click-stream data (e.g the address of the site you have come from and move to after your visit; the date and time of your visit), and the type of browser (eg Internet Explorer and Windows) and system you are using and your server's IP address.
We may collect this information for statistical purposes to find out how our website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our web site performance.
Your IP address may also be used to help diagnose problems if they should arise on our web server and to administer our web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
8.Cookies
A Cookie is a piece of information that our web server may send to your machine when you visit our website. The Cookie is stored on your machine, but does not identify you or give us any information about your computer.
A Cookie helps us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. The easiest way to change your settings is by searching for cookies in the Help section of your browser and following the instructions provided.
A Cookie also helps us in our on-going efforts to improve our website and your online shopping experience. We also use cookies to monitor our customers’ usage of the website and their online purchasing patterns.
We also use cookies to gauge the effectiveness of our promotional emails campaigns. When you open a promotional email from Secret Pleasures, a cookie will be added to your browser that individually tracks your click-throughs, open rates and purchases made as a result of clicking on an email.
We recommend that you leave your Cookies enabled or you may not be able to shop online using the Secret Pleasures website.
9.Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. Text files are placed on your computer to help Secret Pleasures analyse how users use the website. The information generated about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We may also use the information we collect to keep you abreast of changes in our website, to inform you about new products and services or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can contact us and let us know.
10.Other suggestions
Secret Pleasures recommends that you always close your browser whenever you finish a session especially if you share a computer or use a computer in a public place. Please be careful and responsible whenever you are using the Internet and www.secretpleasures.com.au.
11.Linked sites
Secret Pleasures cannot be responsible for the policy or practices of linked sites so we recommend that you consider their privacy polices separately.
12.How To Contact Us
If you have any questions or concerns, please contact us at:
enquiries@secretpleasures.com.au |
